Emergency Service

Emergency heat pump service across San Diego County

A heat pump failure during a San Diego heat wave or a cold snap in the East County backcountry is not a problem you wait three days to fix. We connect homeowners across San Diego County with insured C-20 HVAC crews that take same-day emergency calls, carry common diagnostic and repair parts, and close most emergency visits in a single trip.

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HVAC crew arriving for an emergency heat pump service call at a San Diego County residential home in daylight

What's included in this service?

Same-day emergency dispatch confirmation, not a days-out appointment
Full system diagnostic on arrival to identify the root cause of the failure
Common repair parts on the truck: capacitors, contactors, control boards, fan motors
Refrigerant system diagnosis and recharge for sudden loss-of-cooling or loss-of-heating calls
Temporary measures where a full repair cannot be completed same day
Clear written explanation of the fault, repair completed, and any follow-up work needed

When do you need this service?

The heat pump has stopped producing conditioned air completely and indoor temperatures are rising or falling
You hear a loud noise from the outdoor unit followed by system shutdown
The system is blowing cold air in heating mode during a cold night in Alpine, Ramona, or East County
You suspect a refrigerant leak and smell something unusual near the indoor or outdoor unit
Your heat pump trips the breaker repeatedly and will not stay on

What do homeowners ask about Emergency Service?

How quickly can you get to me for an emergency heat pump call?

We dispatch same-day across San Diego County when crews are available. After-hours calls and weekend calls typically reach a crew within 2-4 hours depending on location and call volume.

Is there an extra charge for emergency or after-hours calls?

Yes. The after-hours dispatch fee is $95 for calls outside Mon-Sat 7am-7pm. The diagnostic and repair are quoted separately after the crew assesses the fault.

What is the most common cause of a sudden heat pump failure?

Capacitor failure is the most frequent cause of a heat pump that stops starting. The capacitor gives the compressor and fan motor the initial voltage push to start up. A failed capacitor causes the outdoor unit to hum but not start. It is a common repair that typically costs $150-$350.

Should I turn off my heat pump if it stops working?

If the system is making a loud noise, tripping the breaker, or you suspect a refrigerant leak, yes, turn it off at the thermostat and the disconnect. Running a system with a failed compressor or refrigerant leak can cause additional damage. Call for service and leave the system off until the crew arrives.